Shipping & Returns

SHIPPING

UNITED KINGDOM: UNDER £50 AND UNDER 2KG

Orders under £50 and under 2kg in weight are dispatched via Royal Mail 1st Class. Royal Mail 1st Class aim to deliver in 1-3 working days. During the holiday periods and Bank Holidays, Royal Mail 1st Class delivery may take longer. Should your parcel take longer than 3 working days from the day it is dispatched, we cannot be held responsible for a mistake on Royal Mail's behalf. We ask your patience and to be understanding as it is not an uncommon occurrence for it to take longer that advertised. Royal Mail state "Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 15 working days after the due date." Once 15 working days have expired and you have still not received your order, you can contact us for an arrangement.

You may view Royal Mail's policy on this matter by visiting:

 http://www.royalmail.com/business/help-and-support/summary-of-available-compensation-for-items-posted-using-an-account

We uphold this policy because we as a business must await this period before we can claim compensation back for the items lost.

There is no tracking service for Royal Mail 1st Class.

If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.

UNITED KINGDOM: OVER £50 OR OVER 2KG

Orders over £50 or over 2kg in weight are dispatched via InterLink Express courier using their Next Day service

On rare occasions due to unforeseen circumstances such as vehicle trouble, InterLink Express service might take longer.

It is your responsibility to make sure someone is in to receive your order. If you know no one will be in, please leave special instructions upon your order notes or contact us to nominate a secure location. If your order gets stolen due to following your instructions (i.e. leave in garden), it is neither our responsibility nor obligation to issue you a refund. If someone at your delivery address signs for your order, they have legally accepted responsibility for its delivery and safety. Once that has happened, we are no longer responsible nor obligated to issue a refund if you do not receive your order.

InterLink Express tracking details are available upon request.

If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.

INTERNATIONAL: UNDER £50 AND UNDER 2KG

Orders under £50 and under 2kg in weight are dispatched via Royal Mail International Tracked & Signed. Royal Mail International Tracked & Signed aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days. During the holiday periods and Bank Holidays or due to customs clearance, Royal Mail Royal Mail International Tracked & Signed delivery may take longer. Should your parcel take longer than 3 working days from the day it is dispatched, we can not be held responsible for a mistake on Royal Mail's behalf. We ask your patience and to be understanding as it is not an uncommon occurance for it to take longer that advertised. Royal Mail state "We cannot accept a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world) have passed since the item was due to be delivered." Once your waiting period has expired and you have still not received your order, you can contact us for an arrangement.

You may view Royal Mail's policy on this matter by visiting:

► http://www.royalmail.com/business/help-and-support/summary-of-available-compensation-for-items-posted-using-an-account

We uphold this policy because we as a business must await this period before we can claim compensation back for the items lost.

Royal Mail International Tracked & Signed tracking details are available upon request. Once the item has left the United Kingdom, you can track its journey from overseas, on the relevant postal authorities' website. 

It is your responsibility to make sure what you order is legal to import in your country. We will not accept responsibility nor are obligated to issue you a refund or recreate your order if it is confiscated by customs. There are 196 countries in the world and to expect us to know the importation laws of each is illogical. 

If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.

INTERNATIONAL: OVER £50 OR OVER 2KG

Orders over £50 or over 2kg in weight are dispatched via InterLink Express using their Priority or Economy service. InterLink Express aim to deliver to Europe within 1-4 working days and worldwide within 2-6 working days. On rare occasions due to unforeseen circumstances such as vehicle trouble, InterLink Express service might take longer.

Due to certain restrictions, if you live outside of Europe, please contact us to confirm your order has been approved for dispatch. Under certain circumstances, your order may be cancelled and a refund issued without warning.

It is your responsibility to make sure what you order is legal to import in your country. We will not accept responsibility nor are obligated to issue you a refund or recreate your order if it is confiscated by customs. There are 196 countries in the world and to expect us to know the importation laws of each is illogical. 

It is your responsibility to make sure someone is in to receive your order. If you know no one will be in, please leave special instructions upon your order notes or contact us to nominate a secure location. If your order gets stolen due to following your instructions (i.e. leave in garden), it is not our responsibility nor obligation to issue you a refund. If someone at your delivery address signs for your order, they have legally accepted responcibility for its delivery and safety. Once that has happened, we are no longer responble nor obligated to issue a refund if you do not receive your order.

InterLink Express tracking details are available upon request.

If you provide us with an incorrect delivery address, it is not our responsibility nor obligation to issue a refund once the order has been dispatched. Please double check your delivery address when placing an order. If the error is due to our end, we will gladly refund you.

AGREEMENT

By placing your order with us, you accept the terms listed above fully. 

 

Returns Policy

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

    Please note:

  1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  3. The cost of returning the item to us is your responsibility.

  4. Delivery charges are only refundable where goods are faulty or a mistake in regards to your order has been made on our part. 

  5. Please note although we send goods worldwide it is the customer responsibility to check your countries laws to ensure the purchased products are allowed into your country, whilst every product we sell is legal in the UK, some products may be deemed illegal or not fit to pass customs in other countries.

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